Course curriculum

  • 1

    Welcome to the Academy

    • Welcome to the Microsite Closing Academy
  • 2

    Treatment Coordinator Lesson 1 : Consultation Room Set Up

    • 7 Steps to Setting up the Consultation Room

    • Photo/Video Assignment: Consultation Room Set up
  • 3

    Treatment Coordinator Lesson 2: Understanding Your Value

    • Understand your value and channel your power

    • Assignment: Define Your Value
  • 4

    Treatment Coordinator Lesson 3: Psychology of a Patient

    • Psychology Behind Patients with Missing Teeth

    • Assignment: Empathy and Understanding to patients with missing teeth
  • 5

    Treatment Coordinator Lesson 4: Framing a Consultation (5 part)

    • Lesson 1 of 5: Greeting and Introduction Explained

    • Assignment: Greetings and Introduction

    • Video Assignment: Role Play Introduction and Greeting

    • Lesson 2 of 5: Building Rapport Explained

    • Assignment: Building Rapport

    • Video Assignment: Role Play Building Rapport

    • Lesson 3 of 5: Inviting Purpose

    • Assignment: Inviting Purpose

    • Lesson 4 of 5: Reassure the Consult

    • Assignment: Reassure the Consult

    • Video Assignment: Reassure the Consult

    • Lesson 5 of 5: Confirming Agenda of the Consultation

    • Video Assignment: Confirming Agenda
  • 6

    Treatment Coordinator Lesson 5: Uncovering Consult Vision

    • Uncovering Needs in a Consult

    • Assignment: Uncovering Needs
  • 7

    Treatment Coordinator Lesson 6: Confirming Understanding

    • Confirming Understanding: Using the "i" message

    • Video Assignment: Confirming Understanding and Using the "i" message
  • 8

    Treatment Coordinator Lesson 7: Office Tour

    • Office Tour

    • Video Assignment: Office Tour
  • 9

    Treatment Coordinator Lesson 8: Doctor Brief (2 parts)

    • Doctor Brief Introduction (part 1 of 2)

    • Video Assignment: Doctor Brief Practice

    • Doctor Brief Role Play (Part 2 of 2)

    • Video Assignment: Doctor Brief Role Play
  • 10

    Treatment Coordinator Lesson 9: Doctor Treatment Plan

    • Treatment Plan Presentation

    • Copy of Video Assignment: Treatment Plan Presentation
  • 11

    Lesson 10: Delivering Solutions and Treatment Plan (4 parts)

    • Giving the Treatment Plan (Part 1)

    • Framing the Price (Part 2)

    • Resolving Objections (Part 3)

    • Financial Conversations and Social Proof (Part 4)

    • Assignment: Delivering Solutions and Treatment Plan
  • 12

    Treatment Coordinator Lesson 11: Post-Consultation Wrap Up (2 part)

    • Consult Moves Forward - Yay! (Part 1 of 2)

    • Assignment: Consult move forward

    • Consult Does Not Move Forward (Part of 2)

    • Assignment: Consult Does Not Move Foward
  • 13

    Lesson 12: Tracking Your Success

    • How Will You Track Your Success?